Refund and Return Policy
GENERAL: 1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you. 2.Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase. 3. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
4. If the Buyer does not pay for the product she purchased or cancels it in her bank records, the Seller’s obligation to deliver the product ends.(dişil)
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS:
5. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is eliminated. If the buyer cancels the order; If the payment is made in cash, this fee will be paid in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
6. The buyer will inspect the goods/services subject to the contract before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods/services will not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
7.BUYER; Within 14 (fourteen) days from the date of delivery of the product purchased to him/her or to the person/organization at the address indicated, he/she may exercise his right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any justification, provided that he notifies the SELLER via the contact information below. 8. SELLER’S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION: COMPANY NAME/TITLE: Sail Teknoloji Cemalpaşa Mah. Fuzuli Cad. Galleria İş Merkezi No: 14/1062 01120 Seyhan, Adana Türkiye
USE OF THE RIGHT OF WITHDRAWAL:
10. Return form: The products to be returned must be delivered complete and undamaged, along with their box, packaging and standard accessories, if any.
11.The SELLER is obliged to return the total price and the documents that put the BUYER in debt to the BUYER within 10 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 20 days. 12. If the value of the goods decreases or the return becomes impossible due to a reason caused by the BUYER’s fault, the BUYER is obliged to compensate the SELLER’s damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to the improper use of the goods or product within the right of withdrawal period. 13. If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.